TOS

By accessing or purchasing from VitaJoint, you agree to be bound by the following Terms of Service. VitaJoint provides wellness products, including herbal self-heating knee sleeves, intended for comfort and pain-relief support, not as a replacement for medical treatment or professional diagnosis. You must be at least 18 years old or have permission from a legal guardian to use this site. Prices, product details, availability, and shipping timelines may change at any time without notice. All purchases are final unless approved through our 30-day return and inspection process. Unauthorized chargebacks, payment disputes, or refund attempts made before completing the required return process may result in order and refund denial, and VitaJoint may submit purchase agreements, delivery proof, tracking data, and communication records to payment providers, banks, or dispute resolution systems when necessary. Customers agree to return the physical product for inspection if requesting a refund, exchange, or payment dispute. VitaJoint reserves the right to deny returns or refunds based on product condition, misuse, damage, fraud detection, or safety concerns identified during inspection. You agree not to use our products or website for any illegal, harmful, or fraudulent activity. VitaJoint is not responsible for injury, loss, or damages resulting from improper product usage, unintended application, allergic sensitivity, or failure to follow recommended use instructions. You understand that results and experiences may vary per individual and no outcome is guaranteed. VitaJoint is not liable for lost, stolen, or misdelivered packages marked as delivered by a verified carrier through provided tracking information. Users may not copy, resell, redistribute, reverse engineer, or reproduce VitaJoint branding, content, product descriptions, images, or website material without written permission. We may terminate or restrict access to our site or cancel orders if suspicious behavior, fraud risk, or policy violations are detected. You acknowledge that while VitaJoint uses secure payment and encrypted checkout systems, no online transaction is 100% risk-free, and you accept this responsibility when purchasing. These Terms are governed by the laws of the United States. Any disputes must be handled through direct communication with VitaJoint before escalation to third-party claims or payment disputes. Continued use of our site means you accept any updates to these Terms. For questions, contact support@vitajoint.store.