Shipping Policy

At VitaJoint, we provide fast and reliable order fulfillment while ensuring every order meets our quality standards before shipment. All orders are processed within 1–3 business days after purchase. Once processed, your order will ship with tracking information included and delivered within 7–25 business days depending on your location, carrier conditions, and order volume. VitaJoint partners with third-party logistics and shipping carriers to ensure safe delivery, and tracking details will be sent to the email or phone number provided at checkout as soon as your order is shipped. VitaJoint is not responsible for delays caused by shipping carriers, customs processing, severe weather, or incorrect shipping information entered by the customer. Customers must ensure their shipping address is accurate before purchase, and VitaJoint cannot guarantee delivery if an incorrect or incomplete address is provided. If a package is marked as delivered using the provided tracking information, VitaJoint considers the order successfully fulfilled and is not liable for lost or stolen packages after delivery confirmation. If tracking has not updated or a package is in transit longer than the stated delivery window, customers may contact support@vitajoint.store and VitaJoint will assist by contacting the carrier for resolution, but this does not guarantee compensation or refund without investigation. VitaJoint does not offer replacement or refund for packages that are untracked, sent through non-verified return attempts, or flagged by carriers due to customer error. Some international orders may experience extended tracking update intervals depending on carrier scanning frequency. VitaJoint reserves the right to update shipping timelines during peak seasons or promotions, and continued purchase or use of our website indicates acceptance of this Shipping Policy. For shipping support, contact support@vitajoint.store.